Job Description

In this role, you will be responsible for supervising, leading and motivating a team of reservations and ticketing staff in order to achieve optimal customer satisfaction whilst surpassing annual revenue targets. You will also encourage team work, consistency of service and proper coordination. Specific accountabilities of the role include: - Managing the Reservation & Ticketing staff at Office to maximize revenue sales whilst providing high levels of customer service to all customers - Enforcing and maintaining standards of performance within areas of responsibility - Delivering and exceeding revenue and cost of sales targets from Ticket Desks and Telephone call area of responsibility - Managing the day to day operations, ensuring that sufficient manpower is available to provide the best customer service, ensure ability to secure sales, timely and accurate reporting of all ticket and sales issues - Assist all Guests affected by a flight disruption with the aim of minimizing disruption and retaining the customer - Attending to guest and staff problems, solving issues and report to higher levels as required - Keeping self up to date on product, service, policies and procedures