Monitor and respond to customer issues via phone, email, chat or web.
Manage customer issues from initial report and documentation through resolution.
Identify, recreate, research, and resolve product issues and document knowledge gained.
Manage customer relationships from initial contact through problem resolution.
Maintain a high level of customer satisfaction through professional communication and consistent and timely follow up.
Demonstrate product functions and features to internal and external customers either in person or remotely.
Draft, review and update knowledge articles and other product support documents.
Participate in team meetings and training.
Escalate issues when required.
Manage level 2 and level 3 customer issues from reporting through resolution.
Document symptoms and root causes and draft, review & update knowledge articles for internal and customer use.
Having a bachelor's degree in IT or Communications fields.
Minimum of 3 years’ experience supporting customers’ use of enterprise level software or technical services via telephone, email and chat.
Excellent customer service, written and verbal communication skills.
Ability to prioritize and multi-task under time constraints.
Ability to troubleshoot and problem solve in a quick, calm, analytical and methodical manner.
Ability to work independently and still make significant contributions to the team.
Ability and willingness to work extra hours as needed.
Excellent judgement, organizational and time management skills.
Possessing technical English skill.
Possessing hardware, software, network, and programming skills.
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Hacoupian Clothing Industrial Unit was founded by Mr. Sombat Hacoupian in 1970. In the first place, it was a sewing shop which accepted orders for bespoke garments. Nowadays, by gradually expanding the business, it has become one of the biggest companies in designing and manufacturing menswear in Iran.
Hacoupian Clothing Industrial Unit owns two factories which design and manufacture menswear and shirts respectively by the name of Hacoupian and Norashen located in Bomehen Province. The head quarter is located in Tehran. It also owns 24 stores; eight stores are located in Tehran, and the rest are located in other provinces all over Iran. The workforce is about 800 people.
Hacoupian has won more than thirty international and two national awards during the past years.
For more information, please visit www.hacoupian.net and follow us @hacoupianinc.
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