کارشناس سیستم و روش ها

Job Description

• Develop and Optimize organizational, processes and procedures • Analyze and improve processes by focusing on improving customer experience • Monitor and ensure that the organization processes comply with international standards • Define KPIs and measures for processes and manage their measurement and reporting • Reading and interpreting the data to extract useful information that can be acted upon, such as customer feedback, KPI trends, etc. • Conducting external and internal audits based upon the implemented management system standards • Designing processes based on standard notations such as BPMN2 • Collaboration and project management: Providing key dates, milestones, work breakdown structure, and schedule requirements • Prepare business analysis and managerial report