- Answer user inquiries regarding computer software operation to resolve problems.
- Diagnose, troubleshoot, and resolve software problems, and replace defective components when necessary.
- Plan, coordinate, and implement network security measures to protect data and software.
- Train people in computer system use.
- Maintain logs related to software functions, as well as maintenance and repair records.
Requirements
+3 years’ experience working within IT infrastructure and software configuration
- Minimum B.S. in computer engineering, IT engineering, or equivalent field
- Very good English skills both verbal and written
- Proven skills in Help Desk/Technical Support
- Knowledge of Infrastructure/Platforms, Vendor Management, and knowledge management
- Certification in SQL
- Ability to manage multiple tasks efficiently, work productively in a fast-paced, team-oriented environment
- Excellent interpersonal skills
