Job Description

-Answer user inquiries regarding tablet software or hardware operation to resolve problems -Oversee the daily performance of tablets and apps -Read technical manuals, confer with users, or conduct diagnostics to investigate and resolve problems or to provide technical assistance and support -Set up equipment for employee use, performing or ensuring proper installation of apps, operating systems, or appropriate software -Develop training materials and procedures, or train users in the proper use of hardware or software -Back up data -Configure security settings or access permissions for groups or individuals -Analyze and report security or other problems -Identify the causes of problems, using diagnostic testing software and equipment -Document support activities