Job Description
We are looking for a software support expert to help us support users on different applications in the company.
Responsibilities:
- Engage with users to identify their issues with software.
- Communicate with suppliers, escalate software issues, and follow up to solve the issues.
- Schedule and run maintenance jobs on the systems.
- Schedule and plan for version upgrades and do the required tests.
- Ensure software backup policies are in place and run based on the schedule.
- Prepare required documents for user training and software technical documents.
- Manage the issues raised in the ticketing system and ensure the response time according to the SLA.
- Interact with other IT team members to share common issues and knowledge sharing.
- Analyze and prepare reporting requirements of users.