Job Description
We are seeking talented graduates for GSM, IT, and software responsible for a well-known international telecom company in Iran.
- Agile and efficient working based on project timelines and targets.
- Take ownership of customer issues and follow problems to resolution based on company procedures and regulations.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues by HQ and R&D support.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Requirements analysis and clarification for the R&D team.
- Deliver requirements to customer-based ATP and acceptance.