Job Description
The Service Delivery Line Manager shall create and ensure Customer value and satisfaction through an efficient Service delivery. A main purpose of the Service Delivery Line Manager is to support services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models and Strategies. Service Delivery Line Manager is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility in line with this instruction. All activities in the Ericsson group are performed under the responsibility of one or more line managers. A Service Delivery Line Manager has one, or more, sub-ordinates and is appointed by a superior manager and approved by the appointees "grandparent" line-manager following normal procedures at recruitment. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance.
Requirements
Responsibilities & Tasks • Ensure service delivery execution in Network Roll out activities • Contribute and support services sales • Apply Service Delivery Process and Models • Apply Service delivery strategy • Create a productive work environment for individuals • Create a productive work environment for own organization • Drive Performance Management (Process) • Drive Competence Management • Conduct Resource Management • Manage unit finance Position Qualifications: Position requires previous experience in Line Management position responsible from especially Network Roll out business, 2G BTS & 3G NodeB deployment, transmission solutions implementation. Business understanding in Network Roll out, process engineering competence is needed. The Manager will be managing a team located in different cities. The LM will be responsible from Line's financial, competence development plan preparing and implementing, assigning resources to projects based on project needs. He/She will ensure that resources assigned to a project are able to deliver with the highest quality within committed period of time. Core Competences: • Customer Insight • Market Insight • Innovation Skills • Interpersonal Skills • Financial Acumen & Skills • Sales Process knowledge • Service Delivery Process, Models & Strategy • Working with People • Formulating Strategies & Concepts • Relating & Networking • Adhering to Principles & Values • Leading & Supervising • Adapting & Responding to Change Minimum Qualifications & Experience Requirements: • BSC, MSC on Electronics and/or Telecommunicationn Engineering • MBA or equivalent through experience
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