Job Description
● Make requests or resolve problems brought to the ICT Services Counter by users, as well as register associated knowledge.
● Configure, troubleshoot, and maintain ICT infrastructure equipment and services in the central building, projects, and operating bases.
● Create user accounts and grant user access permissions based on the company's regulations and principles.
● Prepare and maintain network topology papers as well as configuration records for ICT infrastructure services and equipment.
● Control backup operations and keep records to ensure they are carried out correctly.