Provides customer service in a timely manner via several means like email, web sites and telephone.
· order processing in available accounting system
· monitor price & discounts correspondence to contractual terms;
· consulting Customers about existing and new products, promo actions, goods availability, stock in transit etc.
· Preparation and administration of shipping/delivery schedules on daily basis
· ensuring correct& timely document flow between Company-Customer-Warehouse;
· Documents’ filing & archiving;
· Dealing with Customers’ complaints and organizing products replacement or returns;
· performing other related duties as assigned (providing Customers with the copies of the conformity declarations, assist other departments on behalf of the Supply Chain Manager/ Supervisor, etc.).
- Bachelor's degree in Industrial Engineering, Business Administration, Economics or related area.
- Minimum 3- 4 years of experience
- Excellent knowledge of Supply Chain and Customer Services
- experienced with MS Office: Excel (advanced user), Word and able to learn how to use new software quickly;
- Fluent English is a must
- Possesses the ability to communicate effectively in person, over the phone and via text; literate speech;
- Self-motivated, able to deal with multitasks and pay close attention to small details;
- Able to prioritize tasks and complete them in high pressure environment;
- Able to handle complaints and difficult situations;
- Able to work in collaborative and team oriented environment;
Are you fluent in English ?
Do you have work experience in any shipping company?
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Tara Darya Shipping Co. is a shipping company services co. In Iran offering sea freight services along with combined transportation services from / to Iran to different parts of the world to its valuable clients. The founders of our company are among the pioneers of this business in Iran. Our company has reputable partners around the world to keep our clients satisfied with our services and to make long term rapport with them, we are enjoying from young & motivated staff to expand our business in Iran Market.
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