کارشناس سنجش و گزارش‌دهی تضمین درآمد و مدیریت تقلبات تجاری

Job Description

Mission:

• To design and implement Revenue Assurance and Fraud Management measurement and reporting (RAFM) frameworks (Risk and Control Matrix, Leakage and Benefits model, and Maturity Model) within the company.
• To prepare and present the RAFM performance of MTNIrancell operations to executives, management, and stakeholders to ensure targets are met and the performance is optimized.

Responsibilities:

• To train other departments/divisions on the role of RA and ways in which they can contribute and add value to improve the control design.
• To research international best practices and trends of Revenue Assurance and Fraud Management measurement in the mobile industry and IP environments, and develop an RAFM maturity evaluation model within the company.
• To support the RAFM team to identify best practices in RAFM, and analyze and design methodology for tenable implementation.
• To participate in RA steering committee discussions on the development of RA measurements, operation discussions on the development and integration of RA measurement frameworks, and industry standards working forums to provide an MTNIrancell-focused input to the development of new or improved RA working measurement standards.
• To interact with and engage other relevant divisions for the definition and integration of RA measurement practices to ensure alignment and effectiveness in the integration of these practices within their domains.
• To present and influence agreement of RAFM measurement framework adoption within MTNIrancell management.
• To plan and provide the introduction of RAFM measurement framework to operating divisions, considering the organization impacts, resources, timelines, costs, and benefits of the integration of best practices
• To measure the performance and impact of the introduction of the RAFM measurement framework to MTNIrancell business and ensure its alignment with performance measures used and agreed upon within MTN Group.
• To implement a continuous improvement cycle of RAFM measurement framework definition and adoption.
• To implement schedule and communications for RAFM measurement submissions within MTNIrancell, ensuring quality, timeliness, and general compliance with the standards, as well as consolidation process after submissions to ensure an aggregated measurement framework can be prepared.
• To provide consultancy support for other divisions in RAFM measurement submissions.
• To prepare RAFM measurement performance report for RAFM management, RAFM steering committee, MTNIrancell Audit Committee, and MTN Group RAFM as well as other requested Ad-hoc reports based on the agreed schedule.
• To plan review meetings in terms of agenda and content, note meeting actions and follow up with owners.
• To coordinate with internal/external auditors and Group Revenue Assurance and Fraud teams to provide them with the required information
• To update all observations noted and methods used to determine observations to all RAFM staff who conducting RAFM activities.
• To support the department in special RA projects within the company.
• To provide RA advice to all involved teams regarding RAFM measurement developments and plans.