سرپرست بخش حقوق و دستمزد

Job Description

POSITION SUMMARY
Provides leadership, planning, project coordination and management to the HR Services Specialists and Government Relations in OPCs to execute HR services according to the requirements established for the cluster, aligned with the agreed KPIs and SLAs (Quality, time, accuracy and compliance) in alignment with the Cluster HR Head.
Deliver local HR services within the defined SLAs (Quality, time, accuracy and compliance) acting as the customer facing representative for the administrative activities, and lead HR Services within certain allocated locations (GCC, Levant and MAT).


A DAY IN THE LIFE …
Local HR Service Delivery
• Provide timely information to HRBPs, COC, COS and Line Managers as appropriate.
• Partner with the respective COCs and HRBPs to ensure operational needs are addressed and resolved in a timely and efficient manner.
• Lead the team to and self to work together with internal stakeholders across the HR value chain ensuring a consistent and efficient execution of local activities.
• Provide a high quality first level customer experience.
• Identify improvement opportunities and liaise with stakeholders on how to implement them.
• Manage and lead the cluster HR Services team virtually and deliver local HR services within the defined SLAs (Quality, time, accuracy and compliance).
• Coach and monitor HR Services activities within Iran.
• Deliver local administrative services within the defined SLA’s in line with Standard Routines across HR Processes.
• HR Services Lead is expected to also perform the role of HR Services OPC; in addition to leading other HRS members.
• Manage E2E Cluster HR processes (e.g. Induction, Exit Formalities, Payroll, Time Management, Benefits, Employee's Queries, Audits, Reconciliations).
• Provide relevant information and manage local HR processes (e.g. PY, TM, Benefits).
• Deliver specific process steps that require physical presence (e.g. paper filing, document stamping, legal requirements etc).
• Deliver specific process steps related to non-fully connected employees (e.g. personal data update).
• Coordinate Local Trainings (logistics, attendance etc...) and raise K2 web form to ensure the employees who have attended a training taking place locally.
• Schedule Interviews, and conduct interviews for certain positions in the OPC, and conduct short first day induction to the new comers.
• Coordinate the Final Settlement for employees leaving in coordination with COS, Line Manage, Employees and required stakeholders.
Implementation of Policies and Practices
• Ensures policies, practices and procedures are applied, understood and followed with a customer centric mindset Contribute to ensuring data accuracy and timeliness with the COS.
• Understand and implement legal and regularly requirements in the different cluster countries.
HRBP and Line Manager support
• Have a general knowledge about the E2E HR processes (ELC, CSO, E&G, M&E), acting as local support to HRBPs, Line Managers and employees.
• Act as the bridge between the COS and the Country, ensuring that the processes run efficiently.
Customer Experience continuous improvement
• Provide a high quality first level customer experience
• Identify improvement opportunities and liaise with stakeholders on how to implement them
• Attend defined Operational Reviews and play a role within the meeting


What will make you successful?
• University Degree level education or equivalent (in progress).
• 3 to 4+ years’ experience in Human Resources in Nestlé or within another FMCG
• Advanced Use of Microsoft Excel
• Strong Service orientation
• Ability to work as part of a multicultural and virtual team
• Good communication and interpersonal skills
• Capability to handle cross functional/hierarchical relationships
• Ensure consistency in execution in line with local compliance
• Ability to manage priorities
• High level of comfort using multiple technologies to execute processes
• Detail orientation.
• Develop relationships and work proactively and autonomously.