NOC Specialist (Support Group1-DSL)

NOC Specialist (Support Group1-DSL)

Job Description

• Follow up problems escalated to NOC from SD via tickets base on policies and procedures • Problem follow up with POL resellers in other provinces base on policy and procedures defined by management or supervisors and according to tickets which are opened by resellers • Supporting ALL DCI links as P2P, PTMP, Intranet, based on policy and procedures defined by management or supervisors • Monitor all province and exchange links in solar winds, cacti panels and external panels of customers… • Monitoring all link that we have from DCI in solar winds, cacti, VSAT panels and external panels • Check link quality and make sure all province and Cos links are up and working properly (E1, P2P, PTMP, Intranet) • In all cases the incident must be escalated to SG2 in case SG1 is not able to solve the incident or time quota is finished before incident solves • Supporting of all call from another dep. Like (Capacity, sales, R&D) • Preparing “Incident Report” if the site goes down • Preparing reports related to customers packet loss, usage or disconnection upon sales request • Quality of data recorded in the Incidents • Time to Accept Incidents • Time to resolve incidents (Based on criticality of Incident) • Time to escalate incident (To next Tier within NOC or to outside NOC) • # of incidents resolved VS # of incidents Escalated • Change Acceptance and Handover accuracy • Call handling/Call abandoning %age (Should be greater than 85%) • Participation in Non Routine NOC tasks (Special Projects, Trainings etc.)

Requirements

• Network+ • CCNA • CCNP • University degree in IT, Computer or related • Good Command in English • Minimum of 2 years work experience in NOC • Excellent interpersonal skills • Excellent verbal and written communication skills • Ability to multitask and perform in a stressful environment

This position is no longer available.

About Company

500 employees or more

As the largest provider of Internet services and local/global network connections in the Iranian private sector, Pars Online Group has been remarkably successful in presenting a wide range of efficient and effective services to users all over the country. Utilizing the world class expertise of highly skilled experts, it has established the largest network for accessing the latest communication and Internet tools. Providing diverse solutions for Internet access such as ADSL, Broadband Services , VSAT Services, International telephone calls and Data Center Services are among the most important activities and services provided by Pars Online. Having the first mover advantage, by providing industry leading quality, customer management and introducing new services always allow us to increase our market share. Pars Online Group employs the advanced expertise of more than 800 skilled employees ...

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