•Manage Infrastructure trouble tickets from inception to closing, includes tracking resolution progress and updating ticket status.
•update technical document
•Finding problem through analyzing infrastructure monitoring
•Weekly, monthly report about infrastructure status (uptime, MTTR, MTBF,Security Attacks,..)
Requirements
-At Least 4 Years’ Experience in Medium-Large Network
-Highly Analytical
-Hands-on Experience with monitoring Software Such as Zabbix,prtg,cacti,solarwinds,splunk
-Good working knowledge of wireless technologies (licensed and unlicensed)
-Strong written communication skills
-CCNP R&S or equivalent knowledge
-MTCNA
-MCSE / MCSA
-Familiar with virtualization
Would be plus :
-Familiar with ITIL
-Familiar with Linux
-Familiar with VoIP
