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NOC Expert

Afranet Tehran

Posted 5 months ago

Job Description

-Provide network monitoring, incident response, communications management and reporting problems (24/7) -Ensure the smooth running of the network and services and follow-up tasks / issues due to the specified SLA -Mitigate or resolve incoming incident and support requests and escalate to appropriate teams as necessary -Document and communicate on cases from inception to resolution, including root cause analysis -Ensure smooth hand off of cases to other team resources, as may be required, for resolution -Support continuous improvement to monitoring services and internal processes for resolution of support requests

Requirements

-Must have good understanding of ITIL -Information Technology Certifications (Cisco, Microsoft, MikroTik) -Positive point for Familiar with Wireless and Data center concepts -Strong teamwork, interpersonal skill and interested in knowledge upgrading -Strong organizational skills and the ability to set priorities in a high pressure environment -Ability to communicate with all levels -Strong commitment to exceptionally high standards in the work environment -Good command of English -Gender Preference: Male -Rotational Shift-work -Ideal Age: 25 - 30 -Based in Tehran

Job Category:

Employement type:

Full Time

Job Category:

Employement type:

Full Time

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