Job Description
•Main Objective:
We are looking for a Network Expert for Golrang System.
•Main Responsibilities:
-Responsible to provide first level contact/technical assistance and support via telephone, email or in person for technology issues, service requests related to computer systems, hardware or software
-Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
-Provide technical support for incoming queries and issues related to computer systems, software and hardware through phone, email, ticketing system or in person
-Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority
-Maintain the security of the network and administer internal controls, having overall control of antivirus and firewall
-Manage PC set up and deployment for new employees using standard hardware, images and software and train computer users
-Install, test, modify and configure workstations, peripheral equipment, printers, scanners, tablets and software
-Modify configurations, utilities, software default settings, etc. for the local workstations
-Install, configure ESX, VCENTER, VEEAM BACKUP