Requirements

Responsibilities Develop and oversee customer retention Participate in and improve upon in-house brand promotions Engage with minimum 5 customers per day via live contact and follow up with all prospects within two days Learn and recognize triggers based on customer behavior and engage with clients who request to terminate or downgrade service Ensuring company is meeting the client's needs Managing internal and external communications Identify ways to grow customer accounts through new business opportunities Keep the team and the client up to date with useful knowledge Maintain accurate records of meetings, decisions, and next actions Work with the finance team or department to manage projects budgets and bookkeeping Take client communication briefs and, where required, support clients Be responsible for managing the client relationship through effective communication, problem-solving, and responding to requests Qualification and skills : Relevant experience in digital media; digital Ad agency experience preferred Drive long-term partnership value with clients through a deep understanding of their businesses and Adro technology Work closely with the Product and Services team to align on initiatives required to achieve long term customer success 1+ years experience as an account management in Ad Agency Advanced problem resolution skills and communication abilities Excellent word processing and spreadsheet skills Comfort with working under pressure in a fast-paced environment Be organized, with high attention to detail and time management skills Flourish when working within a team of different people Be an effective communicator, both verbally and in writing Be persuasive, able to sell work and ideas, and respond positively to feedback