• Objective: First line support of web hosting clients
• Main responsibilities : First line support for shared hosting and domain registration services, resolving clients issues through phone and ticketing system, directing clients to choose right package for their business
• Reporting to : Web Hosting Manager
• Number required : 1
• Desired start date : 2nd of April, 2016
• Working hours : Sat - Wed 8:30am - 5:30pm
Requirements
• University qualifications : BSc in Computer Engineering
• Specialist knowledge : Knowledge of working with WebsitePanel, WHMCS, cPanel, Plesk and also Windows Server & Linux OS
• Other Skills : Respectfully and patiently resolve client issues
