Job Description
● Monitor alert systems and services and take appropriate action.
● Manage Infrastructure tickets from inspection to closing, includes tracking resolution progress and updating ticket status.
● Update technical document.
● Finding problems through analyzing infrastructure monitoring.
● Work with support technicians and management to do whatever is necessary to provide excellent support.
● Configuring, updating and assigning monitoring sets, reviewing monitoring alerts, working with Service Desk staff and Technical staff to respond to alerts from pro-active monitoring.
