● Monitor alert systems and services and take appropriate action.
● Manage Infrastructure tickets from inspection to closing, includes tracking resolution progress and updating ticket status.
● Update technical document.
● Finding problems through analyzing infrastructure monitoring.
● Work with support technicians and management to do whatever is necessary to provide excellent support.
● Configuring, updating and assigning monitoring sets, reviewing monitoring alerts, working with Service Desk staff and Technical staff to respond to alerts from pro-active monitoring.
● Bachelor's of computer engineering or information technology.
● General knowledge in MS OS, Linux OS is a plus.
● Around 2 years’ experience working with Linux and windows servers.
● Minimum 1 year of experience working with monitoring tools such as Zabbix, application manager, cacti ,etc.
● Team-working skills.
● Interested in knowledge upgrading.
● Location: Tehran
● Fluent in English.