Job Description
• Monitor alert systems and services and take appropriate action.
•Manage Infrastructure tickets from inspection to closing, includes tracking resolution progress and updating ticket status.
• Update technical document - Finding problem through analyzing infrastructure monitoring
•Work with support technicians and management to do whatever is necessary to provide excellent support
• Configuring, updating and assigning monitoring sets, reviewing monitoring alerts, working with Service Desk staff and Technical staff to respond to alerts from pro-active monitoring.
