Job Description

* Identifies and procures the hardware and software needed to satisfy user requirements. * Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises. * Loads appropriate software packages such as operating systems, networking components and office applications. * Assists in the customization and adaptation of existing programs to meet users’ requirements. * Provides telephone, in-person and online support to end-users. * Coordinates activities with network services and information systems groups. * Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication. * Refers major hardware problems to service personnel for correction. * Connects users to networks and provides initial training in facilities and applications. * Administers e-mail and anti-virus systems. * Rotates daily back-up media. * Assists in research and procurement of computer accessories and supplies. * Performs other duties as assigned.