کارشناس آی تی

Job Description

BAT is evolving at pace - truly like no other organization. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey! BAT PARS IS LOOKING FOR AN IT Marketing Helpdesk FUNCTION: IT LOCATION: Tehran ROLE POSITIONING AND OBJECTIVES To assist IT-Marketing Team with providing high quality of required services in line with functional timelines. WHAT YOU WILL BE ACCOUNTABLE FOR: • Providing telephone and onsite support for sales force • Capturing the application issues and trying to understand the root causes • Reporting the problems to line manager and supplier and following up till it is solved • Controlling and tracking IT assets and making sure they are in good condition to support the business • Documenting the processes and making sure the defined processes are being followed • Engaging with stakeholders and understanding business requirements • Training new users and supporting them until they are able to do their assigned tasks