Job Description
IT Expert is responsible to manage day to day, end user support related to any IT tools as the first point of escalation for IT infrastructure issues.
Main Accountabilities:
- Monitor and troubleshoot VMs, Servers, and Storages to ensure normal and smooth performance.
- Monitor and basic configuration of Virtualization infrastructure.
- Monitor and basic configuration of network active infrastructure.
- Deployment of new network and computer services based on users and company needs.
- Prepare and maintain network active and passive maps and documents.
- Provide on-time, high quality support desk functions upon requests of personnel based on priority, monitor and document the progress of the resolution of the problem.
- Prepare standard desktop environment for newly acquired computers.
- Assist the users in carrying out their normal day to day operations on the computers in a smooth fashion i.e. troubleshooting any software / hardware problems related to the user computers, zero clients, or shared equipment like printers, scanners, network adapters, fax machines etc.
- Assist new users in the usage of different normally used existing packages.
- Handle incidents; assign and update resolutions.
- Set up, maintain and update Anti-Virus measures on the Network and all PCs connected on the Network.
- Support and troubleshoot production control devices.
- Conduct regular check of racks, UPS, Radio Links, internet fibers, LANs and APs and any IT equipment.
- Handle other network based communication systems like Fax, Copy machines, Printers and etc.