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Managing IT Helpdesk: Manage local IT Service Desk, - Transforming Infrastructure towards world class performance: Provide guidance to Business in terms of information technology innovation and means of exploitation through assessing future technologies that will enhance business performance. - Budget / Vendor management and ensuring IT Service levels across all domains are met on time-in full. - Ensuring staff use agreed global, standardized IT Service Management processes e.g. for Financial Management, IT Security, Application Support, Service Design, Service Transition Management, Knowledge Management, Tools & Workflow. - Implementing appropriate risk management processes and take appropriate and timely actions. - Negotiating, agreeing and managing operational plans, service level agreements and budgets and monitor implementation to ensure targets are met. - Working hours: Saturday to Wednesday 8:30 AM - 17:00 PM - Thursday 8:30 AM - 12:30 PM.
- Minimum 5 years experiences working. - Bachelor's degree or master degree in of IT Related field - Age 27 - 40 - Strong leadership, Coaching and team working skills. - Strategic thinking ability and excellent communication skills. - Positive attitude, passion and commitment. -Applicants are fluent in the process of online stores and English
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