Job Description
-Use network tools to monitor core network and customer services -Proactively initiate incident management process -Perform diagnostics on all IP network and customer faults -Generate action plans to troubleshoot all IP network and customer faults -Track the incident management of proactive and reactive issues through the Trouble Ticket system. -Management and Technical escalation of Trouble Tickets in line with process -Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network -Take the lead in daily NOC operations as well as in emergency outage, like devising a restoration plan in the event of a main outage on IP network -Conduct trouble-shooting of VIP customer circuit issues & urgent cases. Provide high-level support for circuit related issues that were escalated from NOC
Requirements
-Bachelor degree of Electrical Engineering/Telecommunications, Computer Science, or similar fields -Minimum 3 years of work within IP Operations environment of a Telecom or large ISP -Minimum 2 years of work in a technical IP support position -Excellent IP, MPLS and routing knowledge (ISIS, BGP, OSPF, EIGRP) in an ISP environment -Excellent Cisco and HUAWEI hardware and IOS knowledge -Good understanding of IP/MPLS - VPNs &VRFs -Excellent troubleshooting skills for L2 /L3 protocols is a must -CCIE knowledge highly preferred -Understanding of Network Management Systems, willingness to learn and manage NMS servers for the network -Understanding of Telecom processes and best practices -Excellent written and verbal communication skill -With high troubleshooting skill; easily identify and solve technical issues -Have good communications skills in dealing with actual customers -Professional knowledge with ICT and telecommunication networks -Able to work with less supervision and a good team-player -Customer focused and result oriented -Hands-on working experience in telecom carrier area is a plus
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
