Job Description
- Install, modify, and repair computer hardware and software
- Diagnose and resolve technical hardware and software issues
- Maintain daily performance of computer systems
- Resolve technical problems with Local Area Networks (LAN)
- Install computer peripherals for users
- Stay current with system information, changes and updates
- Prepare activity reports
- Schedule Preventive Maintenance on Hardware
- Review Event Viewer on Servers to solve the issues
- Document network support activities and prepare related reports
- Hands on Customer Support software (Ticketing System)
- Respond to user inquiries regarding computer software or hardware
- Follow up with customers to ensure issue has been resolved
- Troubleshooting computers and peripheral devices (such as printer, scanner)
- Familiar with Monitoring: PRTG, Solarwinds
- Familiar with retail Computer/Network purchasing