Help Desk

Help Desk

Job Description

- Install, modify, and repair computer hardware and software - Diagnose and resolve technical hardware and software issues - Maintain daily performance of computer systems - Resolve technical problems with Local Area Networks (LAN) - Install computer peripherals for users - Stay current with system information, changes and updates - Prepare activity reports - Schedule Preventive Maintenance on Hardware - Review Event Viewer on Servers to solve the issues - Document network support activities and prepare related reports - Hands on Customer Support software (Ticketing System) - Respond to user inquiries regarding computer software or hardware - Follow up with customers to ensure issue has been resolved - Troubleshooting computers and peripheral devices (such as printer, scanner) - Familiar with Monitoring: PRTG, Solarwinds - Familiar with retail Computer/Network purchasing

Requirements

- University degree in Computer Software or Hardware - Minimum 2 years similar experience in IT help desk, service desk, and technical support - Excellent team work skills - Familiar with Windows,Linux & Mac OS - Interested in new Technology & Research on IT Science - Accountable and Trustworthy - Expert in implementing network settings and design in LAN and WAN and monitoring tools - Familiar with VoIP, Video conferencing and Wireless communications - Experienced with Passive Network - Experienced Servers and Storage - Experienced with Microsoft Office 2010 and 2013 - Administration & Maintenance of Desktop's (Win7, Win8) - Familiar with Virtualization Technology (VMware) - Familiar with passive and network setup

About Company

100-499 employees

Alibaba travels Co. has been active in Iran’s travel and tourist business since January 2012 as a startup, which is the pioneer of online travel services in Iran. It is a family with almost 400 members, providing innovative, competitive and enjoyable services for the people who visit Iran and all Iranians traveling around the world.

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