Help Desk

Help Desk

Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries either in person or over the phone. • Train new joiners to how to work with special software. • Maintain daily performance of computer systems. • Install, modify, and repair computer hardware and software. • Clean up computers. • Run diagnostic programs to resolve problems. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Install computer peripherals for users. • Follow up with customers to ensure issue has been resolved. • Follow up with suppliers to ensure issue has been resolved. • Gain feedback from customers about computer usage. • Run reports to determine malfunctions that continue to occur. • Have a good knowledge and enough experience to face with unknown issues and resolve them.

Requirements

Work Experience: At least three years experience - BSc in Computer Engineering or IT - Microsoft MCITP/MCSE, Cisco and VMware certified candidates are preferable - In-depth knowledge of Microsoft operating systems and services - Good command of English - Excellent interpersonal and communication skill - Self-motivated and highly enthusiastic about new technologies and solutions - Very good problem solving skills

About Company

100-499 employees

Eligasht Company has been established in the year 2000. Thanks to its outstanding customer service Eligasht has been able to grow to one of the leading Tour operators in the Iranian Market and today in almost all of the major destinations Eligasht has the most amount of passengers and also most amount of chartered flight contract with various airlines. We have dedicated ourselves to providing the best possible service for both group and FIT passengers. Utilizing its unique infrastructure, high standards and a comprehensive online sales network we have been able to deliver the most desirable travel services to our B2C and B2B clients. With more than 15 years of experience and by implementation of high level management skills, customer relations, experienced staff and up to date technology today have more than 2000 Sub agents which is the largest sales network in the Iranian market.

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