● Provide help desk support and resolve problems of end-users.
● Troubleshooting network, hardware, and software issues.
● Monitor and manage server and network resources.
● Document network supports activities and prepare related reports.
● Perform other related duties or special projects, as assigned.
Requirements
● Bachelor's degree in Computer, IT, or related fields.
● 2 years of experience as IT Help Desk or similar positions.
● Teamwork spirit.
● Self-motivated.
● Good communication skills.
● Proven work experience as a help desk expert and technical support.
● Familiar with troubleshooting hardware.
