Job Description

Job Summary The Service Delivery Line Manager shall create and ensure Customer value and satisfaction through an efficient Service delivery. A main purpose of the Service Delivery Line Manager is to support services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models and Strategies. Service Delivery Line Manager is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility in line with this instruction. All activities in the Ericsson group are performed under the responsibility of one or more line managers. A Service Delivery Line Manager has one, or more, sub-ordinates and is appointed by a superior manager and approved by the appointees “grandparent” line-manager following normal procedures at recruitment. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance. Responsibilities & Tasks Ensure service delivery execution Contribute and support services sales Apply Service Delivery Process and Models Apply Service delivery strategy Create a productive work environment for individuals Create a productive work environment for own organization Drive Performance Management (Process) Drive Competence Management Conduct Resource Management Manage unit finance