مهندس مانیتورینگ شبکه (RAN Access Network)

Job Description

• Monitor continuously 24/7 the status, performance, and alarms of all network nodes and segments. Work in shift 12/36
• Carry out all regular O&M routines and preventive maintenance activities.
• Acknowledge alarms based on agreed OPI and customer requests.
• Detect critical and major alarms within SLA, check the alarms that appeared in the NMS, confirm no relation with the ongoing CR/WO in the network, and perform 1st-level action commands before alerting.
• Inform Technical leaders about the important outages and updates within internal SLA.
• Ensure escalation to the Network operation management in case the alarm is not cleared within the SLA.
• Perform health check process.
• Ensure that proper alarm handling and escalation procedures are followed to ensure the shortest possible reaction and remedy time applicable to specific fault categories, and attain required service levels.
• Check in the NMS and trouble ticket system if the problem is related to an ongoing alarm, and check if the alarm is related to a lack of coverage.
• Open TT (Network fault or customer complaints) in the trouble ticket system within the agreed SLA.
• Coordinate the remedy of failures by diagnosing the fault.
• Full observation of ticket dashboard and follow-up with BO, Province, and other teams.
• Close the trouble ticket when the alarm/customer complaints are confirmed that they are resolved and verify of ticket comment.
• Update the ticket with information related to the problem (best practice, information related to the field, access, complaints area).
• Hand over the clean ticket dashboard to the next shift.
• Report and address without delay any deviations and anomalies for OSS, monitoring, and ticketing systems.
• Ensure all the information regarding the trouble (alarms, customer complaints) is completed in the system (trouble ticket system, CRM, and network database).
• Effective and complete handover for running incidents among shifts