Job Description

Responsibilities: • Monitoring and improving the process: Streamline the processes of pickup/delivery of customer packages to ensure that the service quality as well as pickup/delivery times meet the requirements. • Logistics management: Manage the logistics of agencies of different provinces/areas (e.g. optimize the number as well as locations of distribution centers for each city) in a way that expansion of the operations becomes feasible. • Managing Customer Expectations: Assess customer feedback and improve procedures accordingly to ensure that great customer service is provided at all times. Evaluate customer's experience against a set of goals and criteria. Take action when scores fall below thresholds and work with the Customer Service team to conduct additional research if needed • Cultivating the electronic issue of waybills: provide the related requirements and infrastructure so that the flow of information in the system is accelerated and facilitated. • Acquiring the data: Ensure the on-time insertion of related data in the system and design dashboards to better monitor the performance of agencies. • Daily settlement of waybills: Design and implement an appropriate process to ensure the same-day settlement of delivered waybills by agencies.