Job Description

Key Roles & Responsibilities: • Manage day-to-day operations of Driver Engagement efforts to ensure key metrics are healthy and identify areas for improvement. • Pinpoint key segments of the driver community to build relationships and grow engagement. • Leverage multiple channels of feedback to identify ways to improve driver experience & business metrics. • Develop analytical frameworks, build models, and present outcomes to support the company in decision-making. • Identify operational weaknesses and help the company improve or innovate new processes. • Build, maintain, communicate, and present detailed reporting at city-level. • Collaborate with other cities and central operations teams, as well as marketing and product teams, to ensure that insights inform broader strategic initiatives. • Entrepreneurial Attitude i.e. build & grow a function. Example Projects: • Manage communications with driver-partners while growing and improving quality of multiple driver engagement programs with intersecting goals and execution methods. • Collaborate with Headquarter & others on rolling out of new initiatives, policies, and ongoing program efforts. • Create and use analytic tools to monitor and improve the partner experience across lines of business: support interactions, product, communications, local operations, etc. • Develop and measure the success of new driver-partner engagement tactics at scale. • Develop Loyalty programs in collaboration with Product to keep drivers engaged on to our platform.