-Forming and establishing the standards and policies of customer care management and constructing the infrastructure
-Holding the process of recruitment, leading and coaching the customer care management staff
-Forming and improving the relationship processes between customer care department and other departments
-Checking all the operations among different departments such as sales, finance, product distribution and etc. in order to expose right services to the customers
-Informing the essential reports systematically to the customers and preparing appropriate solutions for that
-Forming and preparing applicatory processes to acquire needs of dissatisfied customers and following their requests
-Observing and surveying the customer behavior in order to expose precise solutions for maintaining and developing customer satisfaction
-Categorizing customers and offering the spacious executive plan to each of them
-Preparing and presenting periodic statistical reports of the operations to the CEO and offering the total solutions to improve the output
-MBA, DBA, MA or PHD of social communication sciences
-5 years in the related position
-Great effective communication
-Excellent management skills such as planning, organizing, coaching and etc.
-Sufficient ability to make team and team decision
-Creative thinking ability
-Excellence in statistical analysis
-Expert in MS Office and MS CRM
-Ideal Age Range: 30 - 40
Do you have at least 5 years experience as a Customer Care Manager?
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Bartar Media Group
Bartar Media Group is a leading advertising company founded on 2000. In recent years it has been developed to a holding company with more than 30 subsets including Dunro, ClikYab, Dart, Bartarinha, Haft Honar Sefid, Tarafdari, Chidaneh and etc.
Now with more than 1200 employees and 10 offices in Tehran and some other cities of Iran, focuses on advertisement serving on printed and digital platforms.
Our main organizational values are:
- Team Work and Collective Knowledge
- Creation and Innovation
- Mutual Trust and Professional Behavior
500 employees or more
Media, Publishing & Entertainment
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