CustomerCare Manager Bartar Media Group

  • Full Time

  • Tehran

      -   Tehran

CustomerCare Manager

Posted Long ago

Job Description

-Forming and establishing the standards and policies of customer care management and constructing the infrastructure -Holding the process of recruitment, leading and coaching the customer care management staff -Forming and improving the relationship processes between customer care department and other departments -Checking all the operations among different departments such as sales, finance, product distribution and etc. in order to expose right services to the customers -Informing the essential reports systematically to the customers and preparing appropriate solutions for that -Forming and preparing applicatory processes to acquire needs of dissatisfied customers and following their requests -Observing and surveying the customer behavior in order to expose precise solutions for maintaining and developing customer satisfaction -Categorizing customers and offering the spacious executive plan to each of them -Preparing and presenting periodic statistical reports of the operations to the CEO and offering the total solutions to improve the output

Requirements

-MBA, DBA, MA or PHD of social communication sciences -5 years in the related position -Great effective communication -Excellent management skills such as planning, organizing, coaching and etc. -Sufficient ability to make team and team decision -Creative thinking ability -Excellence in statistical analysis -Expert in MS Office and MS CRM -Ideal Age Range: 30 - 40