Job Description
-Work (import, export and transform) with data in CRM platform and Marketing tools -Communicate (Call, send SMS or email) with customers based on product customer journey plans -Prepare CRM Reports -Follow up with customer needs and problems -Analysis of CRM projects and customer journey performance -Respond to customers in online chat tools -Categorize customer questions and answers provided and add to the FAQ -Design and send text messages through corporate customer communication platforms (Social media, SMS, email)
Requirements
-At least 1 year of experience in CRM, Marketing, or any other customer-related work experience -Office & ICDL especially Excel -High accuracy, discipline, and commitment -Good expression in conversation with customers -Ability to make active calls with customers -Ability to categorize -Key person and a good helper in family and friends -Know yourself well and believe you know what you want in your life! -Good-hearted person and you are looking to solve problems around you! -Responsible person and follow up your task until it's done! I-Accurate and patient, and enjoy working with software! -Appropriate writing: The ability to write text to communicate with customers in SMS and phone calls -Good in expressing and communicating with others -Ability in communicating well in a telephone conversation with a loud and pleasant voice! -Experience in work with CRM platforms -Extract reports from recorded data -Data analysis -Familiar with principles of content production -Familiar with social media marketing -Presentation skills -Ideal Age Range: 25 - 30
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
