Job Description
- Investigate and solve customer complaints.
- Manage current customer accounts and correspondence with the shipping line.
- Update customers regarding changes in ships and shipping schedules.
- Build a strong team and lead staff to accomplish desired results.
- Supervise team to prepare related documentation. (S/O, HBL, checking MBL and HBL, updating vessel schedule).
- Responsible for overseeing and assessing customer service staff activities.
- Monitor daily activities of customer service operations.
- Assist customer service staff with duties where required.
Requirements
- Excellent communication and problem-solving skills.
- Multitasking and prioritizing abilities.
- Good command of English, written and spoken.
- Efficiency in Microsoft Office.
- 7-10 years of work experience.
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