-Controlling Home appliances and Audio Visual Products service provider system and service network activities, KPIs & technical Skill
-Analyzing service data to determine the level of customer satisfaction
-Leading and motivating service network team to ensure they are giving the best customer service and to achieve Samsung target by implementing incentive / penalty Scheme
-Handling complaints and queries escalated to head office (from customers and service networks)
-Training and development management of service operation in service network and distributor’s staff
-Analyzing and resolving operational issues which have been raised by service providers or service network
-Conducting service marketing activities management of uniform, signage, decoration, service vehicle
-Managing Events such as free service campaigns, tools support and other event based on activities to boost Samsung service image in Iran
-Creating reports and presentations as per management requirement
-BS or higher degree in engineering fields including Industrial, Electronic, Mechanical Engineering
-5 years of experience in the similar environment (customer service) preferably in CE sector
-Strong reporting and presentation skills
-Excellent written, verbal and interpersonal communication skills
-Proficiency in Microsoft excel and PowerPoint
-Fluency in English
-Ideal Age Range: 33 - 36
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Samsung Electronics is divided into 4 strategic business areas - Home Network, Mobile Network, Office Network and Core components. Also, we have pioneering products and technology in the semiconductors, telecommunication devices and home appliances field, which will make Samsung Electronics a most competitive total solution provider in digital convergence.
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