Exir Company in home furnishings is looking for a motivated and reliable individual to be helping the customers on daily operations.
We're looking for a hard working customer-oriented specialist who is efficient with computer and phone. We prioritize customer service and experience, and you will be empowered to make the necessary decisions to ensure that our customers are happy with their purchases.
Your responsibilities:
* Manage incoming calls and customer inquiries (phone and email);
* Handling complaints and inquiries
* Building strong relationships with Exir customers
* Identify and handle customer needs to achieve satisfaction;
* Handle and follow up with customers timely
* Investigate and follow up on customer orders
* Notice trends among customer issues and communicate those to the team
*Supporting other service team member with special customer satisfaction
Requirements
* Be friendly, professional, and polite;
* Work hours 9AM-6PM Thu 9AM-2PM
* Be able to multi-task and manage time effectively;
* Customer oriented and ability to adapt/respond to different characters and situations;
* Great communication skills (spoken and written).
* Familiarity with CRM systems
* Working knowledge with Microsoft office
