مدیر ارتباط با مشتریان

منتشر شده 5 ماه پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

Determine specific CRM strategies to retain customers.
Provide the company's user community with CRM technical and business process support.
Manage CRM promotions including planning, budget, and risk management, through execution and related analysis.
Identify high-priority customer issues and escalate them to appropriate team members, including management.
Work with users and other team members to investigate, test, and develop solutions and workarounds to resolve issues/requests.
Assist a CRM team of business, technical and external consulting resources to streamline key business processes thru the implementation and support of the company's CRM system.
Configure the CRM and related applications based on business requirements.
Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritized product and service backlog.
Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers, and users.
Stay current with new technologies especially within the CRM system areas to align technologies with the company's business direction.
Support the development and enforcement of the policies and procedures for the introduction and support of development enhancements.

Requirements

At least a Bachelor's degree in Business or Information Technology from an accredited university.
3 years of significant experience in CRM management is required.
A proven technical professional, with experience in full lifecycle CRM implementation in at least one professional organization desired.
A proven resource in translating CRM user needs into CRM system requirement definitions with the ability to adjust CRM applications based on those requirements.
Familiar with master data that affect the CRM processes.
Ability to configure workflow for customer-related activities based on defined business processes.
Experience with daily technical and application support for CRM systems.
Good communication skills, both written and verbal.
Excellent interpersonal skills.
A highly organized individual who can manage people and projects simultaneously.

Employment Type