کارشناس مدیریت ارتباط با مشتریان

Job Description

• Identify customers by conducting surveys and brainstorming sessions.
• Develop relationships with customers through social networks and personalize some relationships.
• Periodic calculation of customer satisfaction in order to identify strengths and factors on customer turnover.
• Apply specific and customized behaviors to strategic customers.
• Review the current situation, identify and develop customer relationship channels
• CRM.
• Develop executive instructions in the field of customer relations.
• Carry out the processes related to handling complaints.
• Create specific ideas in order to create solutions different from customer results.
• Monitor customer relationship channels and identify desirable channels.
• Analyze the needs and expectations of customers and improve service delivery according to the above.
• Pursue the provision of services in the shortest time to the client and the company's representatives in all parts of the country.
• Promote a customer-centric culture.
• Create and present continuous and better value than competitors according to the customer persona.
• Set up and manage a customer club.
• Document and improve related processes.
• Identify the path of the customer experience.
• Improve customer contact points.