ادمین نظارت بر عملیات CR

Job Description

● To support supervisor in the generation of Customer Relation KPIs reports driving management decisions. ● To assist the team in monitoring customer data environment for data leakage, data accuracy, and correct reporting. ● To assist implementation of customer management initiatives that will optimize service delivery. ● To generate CR management-reporting files regarding the actual vs target and make related analysis with relevant comments. ● To generate CR management dashboard is of the actual vs target by professional analysis comments. ● To generate and extract data needed to be used in CR analysis based on customer data and subscriber information. ● To produce written documentation and find reports to support CR/ BI, FIN, and Monitoring teams. ● To plan for production/scheduling / creating management dashboards (Financial, Operational, and Analytical). ● To generate reports of findings, illustrating data graphically and translating complex findings into managerial dashboards. ● To dive deep into data, analyze large data sets, discover root causes for major problems. ● To review provided data to maintain a principle of customer segmentation in providing reports. ● To collect data and reports of CR activities/plans performance and processes also all CR-related SLAs and KPIs derived from departments reports. (daily/weekly/monthly/quarterly) as per request. ● To propose action plans to address issues identified in reports and meetings and follow the track of actions.