Job Description

The Position: An exciting opportunity for a Contract Manager to work in customer contract lifecycle management for a leading Global Telco Product & Service Provider in the Middle Eastern region. This global organisation is looking for an experienced Contract Manager to work with the Sales & Delivery teams to ensure that the profitability, risk management, governance and up-sales are managed with their Customers. As Contract Manager you will engage in the leadership and management of various types of business/projects by utilizing strong relationships with external Customers, other team members and key stakeholders. Key Responsibilities: • Key interface commercially & contractually on large Network Rollout, Managed Services & complex Consulting & Systems Integration contracts • Understand the Customer requirements and strategy with Key Account Manager with an objective to align best possible commercial & contractual position for the organization • Perform contract evaluations through the corporate Sales Decision Process and provide contract briefings and summaries to key internal stakeholders • Proactively reviewing service scope in line with business case in order to identify efficiencies and profit improvements through the execution of contracting strategies &/or contract improvement plans • Lead commercial and contractual negotiations with Customer by working in alignment with Key Account Manager, Delivery & Legal • Fully understand and manage Global Contract Management framework and assist with the implementation & rollout of appropriate processes, tools and procedures within the region • Work in close alignment with other supporting functions such as Sourcing, Finance and Business Units • Prepare weekly and monthly Management information in line with KPI requirements & in accordance with the functional measurements • Be the subject matter expert with regard to the specific Customer contract • Support and attend regular Customer commercial governance board meetings managing contractual/commercial matters & discussions with respect to contract matters, new opportunities that the customer wishes to engage in and operational matters of contractual/commercial impact • Advise and drive and manage, where appropriate, change control, claims and governance procedures in general • Monitor contractual adherence, identify deviations and recommend remedial actions • Oversee the operational and administrative contract close-out process.