سرپرست آموزش مرکز تماس

اسنپ فود تهران

منتشر شده 13 روز پیش

Job Description

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.

Responsibilities:

  • Evaluate the performance of seniors, mentors, and trainers to ensure the process is consistent and progressive.
  • Manage, monitor, and analyze reports on project plans, progress results, and training process implementation.
  • Manage the whole onboarding, performance management, feedback, and performance evaluation process for new employees.
  • Manage team activities, establish task priorities, schedule and track work assignments, provide guidance, and ensure the availability of resources.
  • Implement new and relevant tasks or training sessions.
  • Evaluate modes of training delivery, such as in-person or virtual, to optimize training effectiveness, training costs, or environmental impacts.
  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers and instructors.
  • Obtain KPIs and evaluate the efficiency of training programs.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Thoroughly, and accurately completes job assignments according to established standards of quality.
  • Select and assign instructors to conduct training sessions for new employees.

Benefits:

  • Credit for vacations, gym, therapy, and internet costs.
  • Social security and complementary insurance.
  • Educational platform for advanced courses.
  • Snappfood’s discount codes.
  • Loans.

Requirements

  • Master’s degree in Management (Business Management, Industrial Management, or other related fields).
  • Three years of experience in related fields as a training manager/supervisor especially in contact centers.
  • Be data-driven in all aspects of training and performance management.
  • Experience in a contact center environment is a plus.

Employment Type

  • Full Time

Details

Employment type

  • Full Time

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