مدیر مرکز تماس

توسعه فن آوری آرین داده پیوسته ایرانیان تهران

منتشر شده 3 ماه پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

We are seeking a highly skilled and experienced call center manager to lead our customer service team in the exciting field of cryptocurrency. As a call center manager, you will be responsible for overseeing all aspects of the call center operations, including managing a team of customer service representatives, monitoring performance metrics, and ensuring high-quality customer service.

Responsibilities:

Manage and lead a team of customer service representatives in a fast-paced call center environment.
Develop and implement call center policies and procedures to ensure efficient and effective operations.
Monitor and analyze call center performance metrics to identify areas for improvement and implement strategies to enhance customer satisfaction.
Train and coach customer service representatives to ensure they have the knowledge and skills needed to provide excellent service to customers.
Handle escalated customer inquiries and complaints in a professional and timely manner.
Collaborate with other departments, such as compliance and technical support, to address customer issues and improve overall service delivery.
Stay up-to-date on cryptocurrency trends and developments in the cryptocurrency market to better serve customers.

Requirements

Bachelor's degree in Business Administration or a related field.
Proven experience as a call center manager or similar role, preferably in the cryptocurrency industry.
Strong leadership and communication skills.
Excellent problem-solving abilities and the ability to handle difficult situations with professionalism.
Knowledge of cryptocurrency and blockchain technology is preferred.
Ability to work under pressure and meet tight deadlines.
Proficiency in customer service software and Microsoft Office.

Employment Type