مدیر پیکربندی کسب‌وکار

Job Description

Mission:

• To ensure the accuracy and efficiency of product/service configurations, pricing, and billing to prevent revenue leakage and maintain quality standards.
• To manage developing and implementing data-driven tools and processes to support key business decisions, optimize operations, and prevent system issues.
• To facilitate communication and collaboration between business and IT to leverage the value of configuration management and optimize business processes.

Responsibilities:

• To manage updating existing configuration management plans of products and services, tariff plans, offers, service class, charging, billing structure, enhancement, swap, etc.
• To manage configuration issues analysis and ensure they are resolved promptly.
• To manage configuration management tools' development and maintenance with collaboration with the off-sure configuration teams.
• To manage developing and implementing quality controls and monitoring structure and departmental standards to ensure quality standards of P&S, organizational expectations, and Marketing KPI or regulatory requirements.
• To manage building, developing, and maintaining data models, reporting systems, data automation systems, dashboards, and performance metrics to support key business decisions.
• To manage simultaneous tests and trails on legacy and modern systems, ensure accuracy, and fix the issues discovered.
• To manage system structure improvement using professional tools and software to improve the image on the production stream and prevent issues in the charging and billing system, P&S, and business configuration to prevent revenue leakage.
• To facilitate configuration management audits and review of critical proceeding outages, resolution results and responses, and dispositions of failed changes due to CMS-related issues.
• To manage building, developing, and maintaining business configuration and Marketing teams’ requirements to have a clear downstream deployment structure.
• To facilitate communication and engagement of business and IT management to enable the value proposition through configuration management.
• To manage and optimize processes for data intake, validation, mining, and engineering, as well as modeling, visualization, and communication deliverables.
• To ensure configuration and control management to provide necessary BC functionality within the required time frame of the project, like any business rules/solution required for new projects, products, or services which is directly happened of relative nodes such as charging system, billing, UPC, NWG Nodes, etc.
• To manage the extraction of business configuration from multiple sources (ITS, EDW, NWG, Marketing Business Operations Team, etc.) and development of systems to transform raw records into actionable/readable business logic, and in case of any CR of information/logic, design them based on business or stakeholder’s requirement.