To ensure the accuracy and efficiency of product/service configurations, pricing, and billing to prevent revenue leakage and maintain quality standards.
To manage developing and implementing data-driven tools and processes to support key business decisions, optimize operations, and prevent system issues.
To facilitate communication and collaboration between business and IT to leverage the value of configuration management and optimize business processes.
Responsibilities:
To manage updating existing configuration management plans of products and services, tariff plans, offers, service class, charging, billing structure, enhancement, swap, etc.
To manage configuration issues analysis and ensure they are resolved promptly.
To manage configuration management tools' development and maintenance with collaboration with the off-sure configuration teams.
To manage developing and implementing quality controls and monitoring structure and departmental standards to ensure quality standards of P&S, organizational expectations, and Marketing KPI or regulatory requirements.
To manage building, developing, and maintaining data models, reporting systems, data automation systems, dashboards, and performance metrics to support key business decisions.
To manage simultaneous tests and trails on legacy and modern systems, ensure accuracy, and fix the issues discovered.
To manage system structure improvement using professional tools and software to improve the image on the production stream and prevent issues in the charging and billing system, P&S, and business configuration to prevent revenue leakage.
To facilitate configuration management audits and review of critical proceeding outages, resolution results and responses, and dispositions of failed changes due to CMS-related issues.
To manage building, developing, and maintaining business configuration and Marketing teams’ requirements to have a clear downstream deployment structure.
To facilitate communication and engagement of business and IT management to enable the value proposition through configuration management.
To manage and optimize processes for data intake, validation, mining, and engineering, as well as modeling, visualization, and communication deliverables.
To ensure configuration and control management to provide necessary BC functionality within the required time frame of the project, like any business rules/solution required for new projects, products, or services which is directly happened of relative nodes such as charging system, billing, UPC, NWG Nodes, etc.
To manage the extraction of business configuration from multiple sources (ITS, EDW, NWG, Marketing Business Operations Team, etc.) and development of systems to transform raw records into actionable/readable business logic, and in case of any CR of information/logic, design them based on business or stakeholder’s requirement.
Requirements
Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, or related fields; a Master’s degree is an added advantage.
At least 5 years of experience in the area of specialization; with 3 years in supervising/managing others.
Working knowledge of data mining principles: predictive analytics, mapping, and collecting data from multiple data systems on-premises and cloud-based data sources.
Strong programming skills with querying languages: SQL, SAS, Python, Power BI, Oracle, etc.
Experience with big data tools, dashboards, and databases.
Experience using analytical concepts and statistical modeling techniques.