مدیر تجربه بایکر

Job Description

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility. We are waiting for you to continue this story.

Responsibilities:

• Developing Biker-Centric Strategies: Analyze biker feedback and market trends to develop and implement strategies prioritizing biker needs
• Optimizing Touchpoints: Design customer journey maps to identify pain points and ensure positive interactions across all touchpoints
• Managing Biker Feedback: Collect, analyze, and respond to biker feedback through various channels to enhance the biker experience
• Implementing Biker Satisfaction Metrics: Establish KPIs to measure satisfaction and loyalty, track metrics, and identify areas for improvement
• Training and Development: Develop training materials and provide ongoing support to frontline staff to deliver exceptional biker service
• Driving Continuous Improvement: Lead initiatives to enhance the biker experience through process improvements, new technologies, and innovative engagement initiatives
• Monitoring Biker Support: Develop and monitor service level agreements for biker support to ensure timely resolution of issues
• Reporting: Prepare and present reports and insights to senior management and stakeholders