مهندس شبکه Back-Office

افرانت تهران

منتشر شده 1 سال پیش

Job Description

● Troubleshoot, analyze, and diagnose problems and incidents based on network infrastructure and services. ● Communicate with customers, teammates, and other technical teams to identify requirements and follow the issue. ● Responsible for request and incident ticket updates and timely communication during the life-cycle of the ticket. ● Maintain reporting, documentation, issue resolution, communication, and customer satisfaction. ● Participate in an on-call rotation.

Requirements

● Talented and Interested in self-learning and the ability to learn new technologies. ● Bachelor’s degree in Computer Science or similar fields. ● Experience as Service Provider. ● Good understanding of ITIL concepts (Incident, Request, Change, and SLA). ● Hands-on experience with Mikrotik, Nexus, and Cisco. ● Ability to work well with teammates and other groups to implement a functional network. ● Ability to effectively prioritize and execute tasks in a high-pressure situation. ● Familiar with the concepts of CCNP Enterprise (ENCOR and ENARSI), CCNP Datacenter, CCNP Service Provider, MTCNA, and MTCWE.

Employment Type

  • Full Time

Details

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