کارآموز آموزش و خدمات پس از فروش

Job Description

We are Roche...

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

Summary:

In Roche Pars Early in Career Program, we aim to educate fresh graduates for the future position of an application specialist. The application specialist will ensure the delivery of best-in-class application support and a differentiated customer experience. The application specialist will offer application and software support for the assigned portfolio while working closely with the sales and field service teams, to deliver high-value service and solution offerings in addition to implementing Roche Global application standards, guaranteeing appropriate case reporting and follow-up, and collaborating with the sales team on channel-filling opportunities.

The application specialist reports to the application team lead.

Challenges:

The intern should get educated to:

• Perform instrument training, configuration, and instrument commissioning for new installations.
• Respect and apply the customer support and call center standards.
• Drive continuous education programs for customers (QC, troubleshooting, and accreditation).
• Collect market data and competition activities.
• Flexibility regarding regular travel throughout Iran and spending significant time away from home during the working days.

It should be highlighted by the applicant that this is a 6-month contract position.

Compliance:

You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.