• Manage and follow up Quality issues
• Annual Service Strategy set-up
• Fully technical support and consultant of agents
• Trace competitor's activities and Keep have creative ideas
• Be in touch with Customers and define their insight
• Fully aware about Customer Service KPIs (Key Performance Index)
• Familiar with HE (TV/Audio/Video), HA (Home appliances) and AC (Air Conditioner) products
Requirements
• At least 3 years experience after sales service and Quality
• Educated in Technical or Management Field. MBA education is an added value.
• Microsoft office skills (Specially Excel & Power point), Problem Solving persuade ability
• Good English ability, fluent in Speak & Writing
• Innovation idea generation
• Communication Skills
• Problem solving skills
• Target and KPI setting skills
• Quality & Customer Mind set
