Technical Support Specialist (Day Rotating Shift-Remote)

Job Description

This role is ideal for individuals passionate about delivering high-level customer support while engaging with technically complex products and environments. In this position, you'll be working within an international industry, dealing with clients from all around the world, which adds a dynamic and global aspect to your role. This is not a conventional customer support role but rather a specialized position that requires both technical knowledge and customer empathy.

What Will You Be Doing?

• Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
• Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide valuable feedback on the effectiveness and efficiency of the customer service process.

What Should You Consider About This Opportunity?

This opportunity is for folks who truly love supporting customers and see themselves in a customer-facing role long-term. We mean this is not a springboard into other areas or jobs at the company. This is a great role for those who are looking to be part of our support team for a while and who are excited about supporting company growth with personal experiences. This position requires working on a rotational shift pattern, including morning and evening shifts to ensure 24/7 coverage. Please note that our customers are located in different time zones, predominantly in Eastern Time.

Benefits:

• Standard comprehensive benefits package.
• Work remotely from the comfort of your own space.
• Provision of necessary equipment for remote work.
• Daily self-learning time, with the company covering a percentage of course tuition fees as needed.
• Opportunities for professional growth as we continue to expand.
• Exposure to licensed and cutting-edge technology tools like Intercom, Notion, Canny, Jira, and Google Workspace.
• Gain valuable insight into the software development process.

Please submit your resume in English. Only resumes in English will be reviewed.